Frequently Asked Questions About Careveli

Question 1

Is it safe to pay online?

Accepted Answer

Yes. We use secure, PCI-compliant payment processing through Cashfree for online transactions. Your payment information is encrypted and never stored on our servers. We also offer Cash on Delivery (COD) for added convenience.

Question 2

Can I cancel my order?

Accepted Answer

If your order has not yet been shipped, you may cancel it for a full refund. Orders that have already been dispatched cannot be cancelled.

Question 3

What if I receive a damaged or wrong product?

Accepted Answer

We offer replacements or refunds for wrong, damaged, expired, or empty products. Raise a request within 3 days of delivery. Attach clear photographs of the product and shipping label for damaged, wrong, or expired products. For empty packages, an unedited unboxing video is required.

Question 4

What if I receive an empty package?

Accepted Answer

For claims of empty or missing items, you must provide a strictly unedited unboxing video. Without an unboxing video, claims cannot be processed. Raise your request within 3 days of delivery via your order history or by emailing care@careveli.com.

Question 5

How long does a refund take?

Accepted Answer

Once your return is approved and verified by our quality assurance team, we initiate a refund or replacement within 24 hours. Refunds typically appear in your account within 5 to 7 business days.

Question 6

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive an email or SMS containing a tracking link. You can also track your order through your account's order history.

Question 7

What are the shipping charges?

Accepted Answer

Careveli currently offers FREE shipping on all orders across India, including Cash on Delivery (COD) and prepaid orders.

Question 8

How long does delivery take?

Accepted Answer

Orders are generally dispatched within 2 to 3 business days. Delivery usually takes 5 to 7 business days after dispatch depending on your location.

Question 9

Is Careveli skincare science-based?

Accepted Answer

Yes. Careveli formulations are science-backed and designed with clinically researched ingredients and synergistic formulations to deliver visible, transparent results.

Question 10

What makes Careveli's 15% Vitamin C Serum different from other brands?

Accepted Answer

Careveli follows the philosophy of Beauty Decoded. Our formula combines 15% Vitamin C with 5% Niacinamide for dual-action brightening and pore refinement. Vitamin C is stabilized with Ferulic Acid and Vitamin E to maintain effectiveness over time.

Question 11

What skin concerns does the Vitamin C serum target?

Accepted Answer

The serum is formulated to help reduce hyperpigmentation, dark spots, acne scars, post-inflammatory marks, dullness, uneven skin tone, fine lines, early signs of aging, enlarged pores, and rough skin texture.

Question 12

Is 15% Vitamin C too strong?

Accepted Answer

No. Fifteen percent Vitamin C is considered an effective concentration. Our formulation combines it with soothing Niacinamide and Hyaluronic Acid to provide powerful yet gentle daily care.

Question 13

Can I use Vitamin C with Retinol?

Accepted Answer

Yes. We recommend applying Vitamin C in the morning and Retinol at night for optimal results while minimizing the possibility of irritation.

Question 14

How long does it take to see visible results?

Accepted Answer

You may notice an immediate glow and hydration after application. Visible improvement in dark spots and pigmentation generally takes 4 to 6 weeks of consistent daily use.

Question 15

Should I do a patch test before using?

Accepted Answer

Yes. If you have sensitive skin or allergies, perform a patch test on a small area such as your inner arm before applying the product to your face. Discontinue use if any adverse reaction occurs.